The health and safety of our customers is our top priority. Love Boats Guided Sightseeing Tours Re-Opening Plan was developed in coordination with experienced professional & expert advice and is designed to protect our customers and employees from potential exposure to COVID19. This document is a summary of the key program components as of May 2020 that our Government has instructed is implemented and used. This is a live document that will be adjusted as needed based on further Government guidance as and when it unfolds.
Please ensure you have made your booking with us in advance either online, by phone, via third party agent or direct reporting to our location at Dubai marina walk and subject to our availability same day of arrival. Check the weather on the day of your tour and ensure you bring along suitable clothing based on the weather condition if necessary. You only get wet on board if it is raining or if sea condition is too rough. If any of your accompany guests are showing any symptoms of Covid19, please do not leave home and contact our reservation team immediately for booking cancellation or any amendment if needed. Children must be accompanied by a responsible adult. You will be checked in verbally at a safe distance by our marina team & crew. Please do not bring along a paper copy of your booking confirmation but instead have a copy on your phone (email or photo). Please ensure you bring your own face covering Mask, as you will not be allowed on board without it. At some point we are providing a free mask during departures. We ask passengers to arrive 30 minutes before departure time, to allow kit-up and safety brief. If you arrive earlier our marina team will assist you considering the social distancing measures.
Additional hand sanitizer station upon arrival for your use. Lifejackets will be thoroughly disinfected between each use time will be allowed to ensure this takes place. Our Crew will ensure wearing masks & hands are sanitized prior to undertaking this task. Our Boats will be fully sanitized at start of everyday, in between trips and again at the end of the day. Areas with regular hand contact, such as Marina Kiosk counters, handrails and gates, will be cleaned with disinfectant on a regular basis.
Our marina kiosk team will operate a one-way system to your point of departure via marina pontoon and areas. Individual seats are subject to our availability and first come first serve. we are offering rows of seats based on our allocated capacity, this is to ensure you are not sitting directly next to someone from another household. Our Marina team will meet and greet you from a safe distance and direct you to your designated waiting area. We have introduced designated waiting areas on the marina for groups of passengers as well to ensure safe distancing measures are in place. Groups of up to 12 passengers from the same household, can hire the boat for their own private charter and we are happy to discuss bespoke requests &transfers if needed. Fully sanitized lifejackets will be stored at your designated seating area and the kit up instructions and safety announcement will be given by our marina crew from a safe distance. The crew will also ensure they have been fitted correctly prior to allowing you to board our vessels. Our crew will be positioned at the helm behind a protective screen during your experience which observes the safe social distancing protocol.
We will be using contactless IR thermometers to screen all employees prior to the start of their workday as well as our customers spot check of their temperature. All our crew will always be wearing face coverings. We will supply PPE (Personal Protective Equipment) to all our crew at the start of each day and will also have a spare supply onboard our vessels. Any person displaying signs of COVID19 will have their temperature taken via a non-intrusive contactless IR thermometer and if the reading does not comply with NHS (National Health Service) guidelines neither them nor anyone from their accompany will be allowed on our vessels. All our employees will participate in a training course to educate them on how to keep themselves and our customers safe.